Privacy policy

The Quality Testing laboratory (QTL), Chemical Technology, CU welcomes you to our websites and is pleased about your interest in our services. Data protection and data security for our customers and users have been of great significance to our Lab. The protection of your personal data is therefore very important and a special concern of ours.

Privacy policy

General guidelines and mandatory information

This privacy policy gives you an overview of the type of data collected by QTL and what happens to your personal data when you visit our website. We shall treat your personal data confidentially and in compliance with the legal data protection regulations as well as this privacy policy. When you visit our website, your browsing behaviour can be statistically evaluated. This is mainly done using cookies, analysis tools and tools of third-party providers. In principle, your browsing behaviour is analysed anonymously; this browsing behaviour cannot be traced back to you. You can object to this analysis or prevent it by avoiding the use of particular tools. Detailed information about this can be found in the following guidelines to our privacy policy.

1. Information about the collection of personal data

In the following sections we shall inform you about the collection and further processing of personal data when you visit our website. Personal data refers to all data which relates to you personally or with which you can be identified personally, e.g. name, address, e-mail address, or user behaviour. When you contact us by e-mail or via a contact form, we shall store the personal data you submit to us (your e-mail address, your name and your telephone number, if necessary) for purposes of responding to your questions. We shall delete the data connected with this event as soon as its storage is no longer required, or we shall restrict the processing of this data if there are any legal obligations necessitating its storage.

This website uses SSL for security reasons and to protect the transmission of confidential contents, e.g. submitted contents of a form. If the encryption is activated, the data transmitted to us cannot be read by third parties. You can recognise an encrypted connection by the fact that the address bar of your browser changes from "http://" to "https://" and by the lock symbol in the browser bar.

The use of the contact details published in connection with the obligatory legal notice for sending not explicitly solicited advertising and information material is hereby excluded. The operators of the websites reserve the right to take express legal steps in the event of unsolicited circulation of advertising information, for example through spam e-mails.

2. Your rights

You can assert the following rights against us regarding your personal data:

a. Right to information,
b. Right to rectification or erasure of personal data,
c. Right to restriction of processing,
d. Right of objection to the processing,
e. Right to data portability.
You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

3. Collection of personal data when you visit our website

If you are simply visiting our website for information purposes, and not to register or send us any information at all, we shall still collect the following personal data which will be transmitted to our server by your browser.

a. IP address
b. Date and time of your inquiry
c. Time zone difference to Greenwich Mean Time (GMT)
d. Contents of the request (precise page)
e. Access status / HTTP status code
f. The respective amount of data transmitted
g. Website originating the request
h. Browser
i. Operating system and its interface
j. Language and version of the browser software
In addition to the data mentioned earlier, cookies are stored on your computer when you visit our website. Cookies are small text files which are stored on your hard disk and associated with the browser you use; through these cookies, information is transmitted to the institution which has placed the cookie on your computer (here, our organisation). Cookies cannot run any programmes on or transmit viruses to your computer. They serve to make our web content more user-friendly and more effective as a whole.

Use of cookies:

a. This website uses the following types of cookies, whose scope and functionality is described here below:

I. Transient cookies (refer to b)
II. Persistent cookies (refer to c)
b. Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. This type of cookie stores what is known as a "session ID" with which different requests from your browser can be assigned to the common session. Through this, your computer can be recognised the next time you visit our website. Session cookies are deleted when you log out or when you close the browser.
c. Persistent cookies are deleted after a pre-determined time, which can vary from one cookie to the next. You can delete cookies at any time through the security settings of the browser.
d. You can configure your browser settings according to your wishes and reject the placement of third-party cookies, for instance, or of all cookies. We would like to point out that in this case you may not be able to use all the functions on this website to the fullest extent.

4. Registration on this website

You can register on our website to be able to use other functions on the website. We use the data submitted only for purposes of using the respective service for which you have registered. The mandatory information required during registration must be submitted in full. Otherwise, we will reject the registration.

We shall use the e-mail address submitted during registration to inform you about important changes, for example to the scope of the offer, or technically significant changes.

Data collected during the registration is stored by us for as long as you are a registered member on our website; thereafter it will be deleted. Legal retention periods shall remain unaffected.

5. Online Payment

On our website we offer payment by "UPI", "NEFT" and "Cheque/Draft". You can chose any one option. Suppose you chose, "UPI", a Bar Code will be visible. After payment, you are advised to upload "Payment Receipt" for placing order. If you use NEFT, a detail information will be available through which you can pay and provide Reference no. of payment transaction for placing order. If you select Cheque/Draft, then appropriate information on payment have to be mentioned for placing order.

6. Refund Policy

Thank you for choosing testing services. We are committed to provide high-quality testing, tailored to your needs. Please review this No Refund Policy carefully before making a purchase.

Policy Scope

This No Refund Policy applies to all testing facilities and related services provided by Quality Testing Laboratory, Chemical Technology, CU.

No Refunds

All payments for testing services are final, and no refunds will be issued under any circumstances, except in certain cases and within certain limits, the fee may be refunded if the prescribed work will not be completed.

* If the work has not started, fees will be refunded deducting GST
* If the authorised work has been started, the lab may deduct an appropriate portion of the fees
* A full refund will be made if the department is in error for which test/analysis can't be completed due to unavoidable circumstances/ breakdown
Submit written explanation of refund request within 5 days of payment of the fee by e-mail. Refund are paid by cash only, it takes 4 to 6 weeks. For further detail you may read the complete terms & condition.